Program Description:

This program equips managers and team leaders with the practical skills to build, motivate, and guide a high performing, customer focused team. Participants will learn how to set clear service standards, foster a positive team culture, and implement processes that drive consistent service excellence.

Learning Objective:

•Set and communicate clear service quality standards and expectations for the team.

•Implement effective strategies to motivate and engage frontline service professionals.

•Develop practical coaching techniques to improve team members’ specific service skills.

•Empower the team to manage challenging customer situations effectively.

•Analyze service metrics to identify performance gaps and implement targeted improvements.