Program Description:

This essential program equips managers with the skills to handle team disputes effectively and constructively. Participants will learn strategies to address, mediate, and resolve conflicts. The focus is on maintaining positive relationships and fostering a collaborative work environment.

Learning Objective:

•Diagnose and analyze different types and levels of conflict.

•Recognize the personal sphere of influence for addressing conflict.

•Enhance personal comfort and effectiveness in managing conflict.

•Learn to communicate constructively to facilitate positive dialogue.

•Develop skills to mediate disputes and foster collaboration.

•Effectively manage post conflict situations and restore trust.