Program Description:

This program focuses on driving team results through high-quality, meaningful dialogue. Leaders will move away from avoiding difficult discussions or using emotional feedback, instead mastering structured 1-on-1 conversations that align expectations and build trust. By the end of this session, managers will be equipped to handle performance issues early and maintain healthy working relationships through disciplined, routine communication.

Learning Objective:

•Structure Meaningful Dialogues: Apply the 1-on-1 Performance Conversation Framework to conduct regular, productive, and fact-based discussions with team members.

•Deliver Clear Feedback: Practice providing specific and constructive feedback that focuses on observable behaviors and results rather than personal attributes.

•Handle Difficult Conversations: Develop the confidence to address performance gaps early, using data to move through “Anti-Patterns” like avoiding conflict or being overly emotional.

•Drive Accountability: Utilize formal documentation of next steps and agreements to ensure consistent follow-up and measurable improvement in team output.